Returns & Exchanges

At Illumicrate, we want you to love every piece you wear, but if you are not completely satisfied, we offer a 30-day window for easy returns and exchanges on all eligible fashion items. Please ensure all garments are returned in their original condition with tags attached and no signs of wear.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging and include the printed return slip provided by our portal.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing